Privacy Policy

Last updated: 16 October 2026

1. Who we are

Airship Site Designer (“the Service”, “we”, “us”) is operated by Space Group Europe Limited, a company registered in England and Wales, company number 04674960, registered office Spaceworks, Benton Park Road, Newcastle upon Tyne, NE7 7LX, United Kingdom. We are the data controller for the personal data described here.

Privacy contact: admin@airshiplab.com

2. What we collect

• Account details — your email address and password (passwords are hashed and never stored in readable form), your name and the organisation you give at sign-up. Used to create and secure your account and to sign you in. Lawful basis: contract.
• Designs and uploaded content — site boundaries, layouts, survey images, CAD and 3D files, reference photographs and project names. Used to provide the Service and save your work. Lawful basis: contract.
• Workspace and team data — members, roles, invitations and plan. Used for team and billing features. Lawful basis: contract.
• Billing data — handled by Stripe, or by Apple where you subscribe inside the iPad app. We store your subscription status, not your card number. Lawful basis: contract.
• Addresses and locations you search — the address, postcode or map position you enter when finding or tracing a site. Lawful basis: legitimate interests.
• Assistant conversations — what you ask Nova and what it replies, together with a summary of the design on screen. See section 3. Lawful basis: legitimate interests.
• Support tickets — the messages and attachments you send us, and our replies. Lawful basis: legitimate interests.
• Call bookings — if you book a call with us: your name, email address, and optionally your company, phone number and any notes, plus your time zone and IP address. See section 4. Lawful basis: legitimate interests, and consent where you give us details we did not ask for.
• Basic usage and technical data — sign-in times, errors, and the volume of requests you make. Used to run, secure and improve the Service. Lawful basis: legitimate interests.

We do not intentionally collect special-category data. Please do not put personal data into design or object names where it is not needed.

3. Artificial intelligence features

Two parts of the Service send data to an AI provider. Both are optional — the Service works without using either.

• Nova, the in-app assistant. When you send Nova a message, we send your question, the recent conversation, and a short summary of the design you have open to Amazon Bedrock (an Amazon Web Services product) for a reply. The summary is metadata only: counts, the standard being checked, and the text of findings you can already see in the Checks panel. It never includes your site boundary, coordinates, the site’s address, or any file you have uploaded. Conversations are stored so you can read them back and so we can investigate problems, and are deleted automatically after 90 days.
• Realistic photo export. If you choose to generate a realistic image of your design, the view you are exporting is sent as an image to Google (Gemini) to be rendered. The image is the drawing on your screen. We do not send your account details with it.

We do not use your designs, your conversations or your uploads to train AI models, and our agreements with these providers do not permit them to do so either. AI output can be wrong: it is a prompt to check something, never professional advice, and never a substitute for a qualified engineer, arboriculturist or planning consultant.

4. Booking a call

You can book a call with us without an account. We ask for your name and email address so we can confirm the appointment, and you may optionally give a company name, phone number and a note about what you want to discuss. We also record the time zone your browser reports, so the time we confirm is the time you chose, and your IP address, to prevent abuse of the booking form. We use these details to arrange and hold the call and to send you the confirmation and calendar invitation. We keep them for up to 24 months so we have a record of meetings held, then delete them. If you would like your booking deleted sooner, email us and we will remove it.

5. Processors and third parties

We share data with service providers who process it on our behalf, or whose services you invoke by using a feature:

• Amazon Web Services — hosting, database, file storage, transactional email and the Nova assistant (Bedrock). Primarily London (eu-west-2); email is sent from Ireland (eu-west-1).
• Stripe — payment processing for web subscriptions. Your card details go directly to Stripe; we never see them.
• Apple — payment processing and subscription management for purchases made inside the iPad app.
• Google — image generation for the realistic photo export, when you use it; and Google Analytics, which measures how this website is used (see section 6).
• Esri — aerial and street map imagery used when you trace a site.
• OpenStreetMap / Nominatim and postcodes.io — turning the address or postcode you type into a map position.
• Open public data services — when you switch on a site intelligence overlay, the coordinates of the area you are looking at are sent to the relevant public source to fetch that layer. These include planning.data.gov.uk, the British Geological Survey, OpenStreetMap’s Overpass service and police.uk. No account details are sent with the request.

We do not sell your personal data, and we do not share it for advertising.

6. Cookies and local storage

Essential storage. We keep you signed in, remember preferences such as light or dark theme, and — when you work offline — hold designs on your device. None of this is used to profile you.

Analytics. We use Google Analytics across this website, including the signed-in parts of the designer, to understand how the site is found, which pages and features are used, and how many visitors go on to create an account. It sets cookies in your browser and sends Google your IP address (which Google truncates before storing), the pages you view, and actions such as scrolling, outbound clicks, file downloads and creating an account. We use it for our own product and marketing decisions only.

We do not use advertising or remarketing cookies, we do not allow this data to be used to personalise ads, and we do not track you across other websites. The iPad app does not run analytics at all.

Your choices. Analytics cookies are set when you visit; we do not currently present a cookie banner. You can block or delete them in your browser settings, use Google’s opt-out add-on, or browse in private mode. Blocking them does not affect anything you can do here. If you would rather we did not process your usage data at all, contact us using the details in section 12 and we will exclude you and delete what we already hold.

7. Where data is stored

Your account, designs and files are stored in the United Kingdom. Some processors may handle data elsewhere in the EEA or beyond — where data leaves the UK or EEA we rely on appropriate safeguards, such as the UK International Data Transfer Addendum or Standard Contractual Clauses.

Analytics data is an exception worth naming: Google Analytics processes it on Google’s own global infrastructure, including servers in the United States. We cannot choose a region for it. The transfer relies on Google’s standard data processing terms and the safeguards referenced in them.

8. How long we keep it

• Account and design data — while your account is active. After you close it we delete or anonymise your data within a reasonable period, unless we must keep it for legal, tax or security reasons. You can delete individual designs at any time; deleting your account removes your workspace and its designs.
• Nova conversations — 90 days, then deleted automatically.
• Analytics data — 14 months, then deleted automatically by Google.
• Call bookings — up to 24 months.
• Support tickets — while your account is active, and for a reasonable period afterwards so we can show a history of what was asked and answered.
• Billing records — as long as tax and accounting law requires, which in the UK is normally six years.

9. Your rights

Under UK GDPR you can ask us for a copy of your personal data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable form. Where we rely on your consent you can withdraw it at any time. To exercise any of these, email admin@airshiplab.com and we will respond within one month.

If you are unhappy with how we have handled your data you can complain to the UK Information Commissioner’s Office at ico.org.uk, or by calling 0303 123 1113.

10. Security

We encrypt data in transit, hash passwords, scope every record to the workspace that owns it, and restrict administrative access to named people. No system is perfectly secure, but we take protecting your data seriously, and we will tell you and the ICO without undue delay if a breach is likely to affect you.

11. Children

The Service is a professional design tool. It is not intended for anyone under 18 and we do not knowingly collect their personal data.

12. Changes to this policy

We may update this policy. We will post the new version here and change the date at the top, and where a change materially affects you we will tell you directly.

13. Contact

Privacy questions or requests: admin@airshiplab.com, or write to Space Group Europe Limited, Spaceworks, Benton Park Road, Newcastle upon Tyne, NE7 7LX, United Kingdom.